Refund Policy
Scope
This policy applies to paid application-audit engagements with LogicVector Path Advisory—including pre-filing reviews, e-Invoice trail audits, SST portal filing reviews, employer return application audits, corporate e-Filing pack reviews, and exception and amendment reviews. This website does not process payments; refunds relate to invoices paid under a written engagement letter.
Eligibility
Refunds are considered when we cancel an engagement we cannot deliver, when a prepaid phase is unused because we failed to start within the agreed window for reasons within our control, or when both parties agree in writing to unwind unused scope. A change of mind after sampling or walkthrough work has started does not automatically create a refund right.
Timeframe to request
Refund requests should be emailed to hello@logicvectorpath.digital within fourteen (14) days of the issue arising or of invoice payment for unused prepaid work—whichever is relevant to your case. Include the invoice reference, engagement name, and a short description of the request.
Full and partial refunds
- Full refund: May apply when we cancel before any kickoff work begins, or when a deposit covers a phase we never started for reasons within our control.
- Partial refund: May apply when part of the scope is unused and can be cleanly separated—for example, a later entity in a group review that was never opened, less time already spent on intake and sampling.
Non-refundable items
- Completed intake, sampling, portal walkthroughs, and delivered findings letters.
- Work already performed on working-paper tracing, exception logs, or amendment pack review.
- Deposits marked non-refundable in the engagement letter when they reserve a named review week before a filing deadline.
- Third-party costs already committed with your approval, such as certified extracts or courier of original papers.
Cancellations and rescheduling
Client cancellations more than ten (10) business days before a scheduled on-site walkthrough or review start may allow reallocation of prepaid fees to a new date within ninety (90) days, subject to reviewer availability and your filing window. Cancellations inside ten business days may forfeit deposits covering reserved review time. Rescheduling requests should be made as early as possible; repeated reschedules may require a new fee schedule, especially when a statutory filing date cannot move.
Deposits, no-shows, and work already started
Deposits reserve reviewer time in a filing season. If a client no-shows a confirmed kickoff or on-site window at 95 Jln Rasah without timely notice, the deposit may be retained. Once work has started—packs logged, samples selected, walkthroughs held—fees for completed portions remain payable even if later phases are cancelled.
Materials
This practice does not sell physical products. Client papers remain client property. Copies we keep for the engagement file follow the retention described in our privacy policy. There is no refund for “unused materials” because we do not invoice product kits.
Refund process and timing
Approved refunds are processed to the original payment method where possible, or by bank transfer to the paying entity in Malaysia. Processing typically takes ten to fifteen (10–15) business days after written approval, depending on banks. We confirm the amount and method by email before initiating transfer.
Exceptions
Force majeure events that close offices or block access to papers are handled case by case—often by rescheduling rather than refund. Nothing in this policy limits mandatory rights under applicable Malaysian law.
Contact for refund requests
LogicVector Path Advisory · hello@logicvectorpath.digital · +60 06761-2182 · 95 Jln Rasah, Seremban, Negeri Sembilan, 70300, Malaysia